If your item is damaged, please e-mail us photos and discuss how we can fix the problem. We do offer refunds, if you return the item within three days of delivery and with a tracking number for accessories.
*If you decided to cancel your order before shipping, we will send a full refund minus transaction fees.
TAXES / IMPORT / CUSTOMS FEES
Please be aware that you are responsible for any taxes or customs fees that may be incurred when accepting your package delivery.
Processing time does not include shipping time.
[Processing time + Shipping time = When you will receive your order.]
Firefly Path is not responsible for delayed, lost, stolen, or damaged packages.
We cannot provide refunds for electronic files that are purchased.
Alter Firefly Path designs and patterns to fit the needs of your personal project.
Use Firefly Path images to promote a design.
YOU MAY NOT…
Resell Firefly Path designs. By purchasing my files, you agree that you will not resell any part of them. Resale of Firefly Path files is absolutely prohibited. No elements from the files may be resold.
Purchases do not transfer copyright.
All rights reserved to Firefly Path LLC.
Firefly Path garments & accessories range from $45.00 - $15,000.00 USD (or possibly more depending on labor, materials, and the level of detail.) Our couture gowns start at $3,000.00 USD
Production time ranges from 2 to 5 months, so please plan ahead! Also understand that each garment we make is unique, ensuring that every customer receives a "one of a kind" item. Therefore, if you request something we have already made, or a replica of existing works, know that some elements will differ from the original. If you are looking for an exact or screen-accurate replica, we are not the right company to commission.
We do NOT accept Returns or issue Refunds. Because of the personal, intensely customized nature of the products we offer, we can not accept returns or exchanges.
We want to assure you that our quality is guaranteed – if for some reason you are unhappy with the item you received, please contact us and we will try to fix the problem for you.
All items will be shipped through USPS Priority Mail ( 2 – 5 days delivery depending on location), for International orders we prefer UPS or Fedex. Insurance is available upon request. Any other shipping methods accepted upon request
Please be aware that you are responsible for any taxes or customs fees that may be incurred when accepting your package delivery. Firefly Path is not responsible for delayed, lost, stolen, or damaged packages.
After you submit your form, we will notify you if we can accept your commission at this time, and we will quote you a price. All quotes reflect the Firefly Path standard of supreme quality. When you are ready to place your order, we will send you the Firefly Path Bridal Contract, which will ensure you will receive your dress on time and we will receive your payment(s) on time.
We accept: Visa, MasterCard, Discover and American Express credit/debit cards, via PayPal or Venmo.
For orders totaling over $3,000.00, a payment plan can be set up, upon request. In this case, you have the option of paying through 3 (three) installments (unless otherwise specified). 1/3 as the first down payment, 1/3 during the creation of your project, and 1/3 upon completion. If your order is over $5,000.00 you have the option of paying through 5 (five) installments.
Please note that we do not ship until all commission and shipping fees have been paid in full
Custom Order Sketches
We accept payment only through PayPal. You do not need a PayPal account to pay a PayPal invoice. All payments must be made before work begins.
You will receive your high-res sketch twenty business days from the date you pay the invoice. We do not accept payment plans for sketches.
If you decide to commission us to make your gown, we will deduct the amount of the sketch from the cost of your final gown price!